You've taken a photo on your iPhone and sent it to your computer, but Windows says it can't open the file. That's the HEIC problem — a modern image format that iPhones use by default but that most apps and websites still don't support. Here's everything you need to know.
HEIC stands for High Efficiency Image Container. It's a file format based on the HEIF (High Efficiency Image File Format) standard, developed by the MPEG group. Apple adopted HEIC as the default photo format for iPhones starting with iOS 11 in 2017.
HEIC was designed to replace JPG — it offers roughly twice the compression efficiency, meaning a HEIC photo is about half the size of an equivalent JPG at the same visual quality. For iPhone users with limited storage, this is a significant advantage.
HEIC is a relatively new format and Windows doesn't include native support by default. You can open HEIC on Windows by installing the HEIF Image Extensions from the Microsoft Store (it's free), but this isn't immediately obvious. As a result, millions of people encounter HEIC files they can't open.
macOS has supported HEIC natively since macOS High Sierra (2017), so Mac users rarely encounter this problem. Android support varies by device and version.
The easiest solution is to convert HEIC files to JPG — a format that works everywhere. TurboConvert's HEIC to JPG converter runs entirely in your browser:
Your photos are never uploaded — the conversion happens locally in your browser using WebAssembly.
If you'd rather your iPhone save photos as JPG from the start: go to Settings → Camera → Formats → select Most Compatible. This saves photos as JPG instead of HEIC. The trade-off is larger photo files and faster storage usage.
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